Terms & Conditions

Shipping and Delivery:

Latonas ships goods Australia wide and internationally. For shipment within Australia and New Zealand we use Australia Post and Fastways Couriers. Shipping costs are influenced by the weight and package dimensions of the product and your location. Orders are dispatched within 2 business days. Shipping times are estimated at between 2-7 business days depending on your location within Australia, or 7-21 business days internationally.

Shipping costs for Australian orders are calculated in the shopping cart and are added to the order total at the checkout. For international orders, you will be contacted for shipping arrangements. If you would like to arrange international shipping beforehand, please contact us on +61 7 3324 0565.

Pricing:

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax.) Product prices are regularly updated as supplier prices change. Should you find a cheaper advertised price elsewhere, contact us with the product, supplier and pricing details and we will endeavour to provide you with a more competitive price.

Customer Service:

Latonas Makeup Supplies is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refunds:

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You may however choose between a full refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised.

Payment Methods and Processing:

Latonas offers payment by Credit Card, Eftpos, Paypal and Direct Deposit. When purchasing using direct deposit, simply select the “Invoice” dropdown at the checkout. This will send an email to our head office and a representative from Latonas will contact you within one working day to supply our bank account details. Please ensure that you include your invoice number in the transaction reference. NOTE: Invoice (Direct Deposit) purchases are not dispatched until payment is cleared in our bank account.

Privacy Policy:

Latonas Makeup Supplies is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Latonas Makeup Supplies uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Latonas Makeup Supplies only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy:

When purchasing from Latonas Makeup Supplies your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@latonasmakeup.com.au.